General Information on the payment, shipment and pickup of your order

Payment  

In order to fulfill the payment of your order we offer our customers a wide range of different payment methods which enables you to pay in an easy and secure way with your most preferred payment method. All payments (with exception of Bank Transfers) are processed by our partner MultiSafepay who ensures carefree online payments.

  • Bank Transfera bank transfer or wire transfer is a standard and trusted payment method used all around the world. After you confirmed your order you will receive the necessary payment information to transfer the amount from your bank account to our bank account. Since the adoption of IBAN identifiers and SEPA it is easy to make bank transfers all across Europe free of charge. The payment is carried out via the familiar internet banking system of your own bank. Depending on where your live, payment takes one to four working days to be processed. If your (Belgian) bank offers you the possibility to carry out an instant payment, then the amount will be transferred to our bank account immediately. If your bank does not offer you instant payments but your order is still urgent you can always email (info@retrocamera.be) an official proof of payment so we can dispatch your order that same day (proof of payments have to be received before 12:00 noon).

  • Bancontact: the most popular payment method in Belgium. Payments are facilitated directly from the consumers’ bank account and settled immediately. Payment via Bancontact can be done via your physical card of via the smartphone app in combination with a QR code.

  • iDEAL: the most popular payment method in the Netherlands. Payments are facilitated directly from the consumers’ bank account and settled immediately. With iDEAL you pay online through your own trusted bank. iDEAL now works with 12 banks in the Netherlands: ABN AMRO, ASN Bank, Bunq, ING, Knab, Moneyou, Rabobank, RegioBank, SNS Bank, Svenska Handelsbanken, Triodos Bank and Van Lanschot. Once you have chosen iDEAL as payment method in the payment screen of our website, you can easily select your own bank from the list. The actual payment will then take place in the familiar web environment of your bank.

  • Visa / Mastercard*: Visa and Mastercard are the most popular and commonly accepted credit cards around the globe. With the Visa and Mastercard credit cards you can make a purchase today and pay for it later. This is a common and practical way to obtain a postponed payment. All credit card payments are subject to a mandatory 3D Secure verification as an additional layer of security. There are several forms of approval for 3D Secure. Depending on your bank and the country of origin of your credit card, the payment can be completed using a card reader or digipass in combination with a PIN or a token that only the cardholder can know. This allows us to check if each payment that is carried out by the user of the credit card is actually the real cardholder and thus minimize fraud.

  • Carte Bleue / Carte Bancaire*: the most widely used payment card for (online) payments in France. The card is currently issued under the name Carte Bancaire but is still popularly called Carte Bleue. Payments with CB are made via the Visa payment network (with 3D Secure). To pay by CB, click on the Visa logo in the payment screen.

* In order to maintain the current competitive prices on our different product ranges, we are forced to charge transaction costs for certain payment methods. The amount of the transaction cost will be clearly stated when you choose between the different payment methods during the ordering process.

Shipment  

Since May 2019, all our parcels are processed and delivered by DPD. Previously, delivery was made via Bpost (Belgian Post). In the past, parcels with a delivery address outside Belgium, such as the Netherlands or France, were often handed over by Bpost to DPD, which took care of the so-called "last mile". Based on customer feedback and given that we always strive to offer our customers the fastest, most reliable and flexible delivery options, parcels are now immediately delivered by DPD throughout Europe.

If you choose to have your order delivered, you can choose from the following options:

DPD Predict - delivery at home or at the office: if you choose this delivery method, your parcel will be delivered at the chosen delivery address, at home or at the office. The delivery time for parcels to Belgium and the Netherlands is 1 working day. Deliveries to other countries in the European Union take between 1 to 4 working days. DPD Predict, however, is not the standard parcel delivery you are used to. It offers you a number of additional options so that you can keep control over the delivery of your order:

  • Advanced Notification: DPD will inform you by SMS or e-mail the day before the delivery of your parcel of the exact time of delivery. A second confirmation message is sent on the morning of the delivery. This way you know exactly when the parcel will be delivered to you. Predictable and easy.

  • Time Window: DPD will inform you by SMS or e-mail on the day of delivery about the moment that the driver will come to deliver your order. You will receive this message up to 1 hour in advance and it also covers a time frame of maximum 1 hour.

  • In-Flight Options: the courier comes along at a time when you are not present at the delivery address? No problem! Through the information messages received from DPD you can adjust the date and place of delivery up to 1 hour before the time of delivery. For example, you can choose to have the package delivered to your neighbours, at a pickup point or to have it placed in a safe location such as your backyard.

  • Live Tracking: you are already familiar with track-and-trace messages. DPD Predict goes one step further and offers you live tracking. Via Follow My Parcel, you can follow the courier that will deliver your package live on a map. This way you know exactly how many stops he still has to make before the parcel is delivered to you.

  • Insured as a standard: your shipment is insured against damage or loss, regardless of the amount with a maximum of 520 euros.

DPD Saturday Delivery - delivery at home or at the office on Saturday: if you choose this delivery method, your parcel will be delivered at your chosen delivery address, at home or at the office and not only during weekdays but also on Saturday! In addition, you also have all the additional services included in DPD Predict, such as live tracking and changing your delivery up to 1 hour in advance.

DPD Pickup Parcelshop - delivery to a pickup point: your order will be delivered to a pickup point of your choice. DPD has an extensive network of collection points throughout Europe. There is always a pickup point available within a 15-minute radius of your home address. As soon as your parcel is ready to be picked up, you will be informed by SMS or e-mail. Packages are delivered within 24 hours at one of the 1,600 pickup points in the Benelux with long opening hours. In other European countries, parcels are delivered within 1 to 4 working days. Delivery takes place from Monday to Friday and in some collection points even on Saturday. Delivery to a collection point is currently possible in the following countries: Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Great Britain, Croatia, Hungary, Ireland, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia and Slovakia.

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The shipping cost for one of the above mentioned delivery methods is automatically calculated during the ordering process and depends on the country of delivery and the weight of the ordered goods.

However, orders with a value greater than or equal to 99 euros will always be delivered free of charge in Belgium and the Netherlands! Orders with a value greater than or equal to 150 euros will be delivered at a reduced shipping cost in other countries of the European Union.

Pickup in our store  


It is also possible to collect your order in our physical store in Ypres, Belgium. During the ordering process you can choose to pick up your order without any additional costs. Once your order is placed you will receive a confirmation e-mail when your order is ready to collect. Payment is done in-store with cash or debit- / creditcards.

Retro Camera (Foto De Witte)
Stationsstraat 19
8900 Ypres
Belgium

Monday: closed

Tuesday: 09:00-12:00  14:00-18:30

Wednesday: 09:00-12:00  14:00-18:30

Thursday: 09:00-12:00  14:00-18:30

Friday: 09:00-12:00  14:00-18:30

Saturday: 09:00-12:00  14:00-18:00

Sunday: closed (Not in December! Open from 14:00 to 18:00.)