Payment, delivery and collection of your order

Below you will find important general information about placing an order with Retro Camera such as the different payment and delivery options we offer. You will also find information about picking up your order in our physical store in Ypres. For more information on these topics and more, we would like to refer you to our page with Frequently Asked Questions (FAQ).

Payment of your order

You have a choice of different payment methods to pay the amount of your order. With the exception of the bank transfer, the payment of your order always takes place through our payment partner MultiSafepay, which always guarantees secure and easy online payments. The following payment methods are currently offered:

• Bank transfer
• Bancontact / Payconiq
• iDEAL
• Visa (Carte Bleue / Carte Bancaire)
• Mastercard
• Sofort Banking
  
  

Delivery of your order

Retro Camera offers a wide range of reliable and flexible delivery options that take into account your personal needs in terms of time and place. Below you will find an overview of all the delivery options you can choose from for the delivery of your order. Some delivery options are not available in all regions and are limited to certain countries. For the delivery of your order we work together with the following logistics partners: DPD, Bpost, DHL and Mondial Relay.

• DPD Predict - home or office delivery
  This delivery option is available in the following countries: Belgium, the Netherlands, France, Luxembourg, Germany, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Ukraine.
  
  
• DPD Predict Saturday Delivery - delivery at home or at the office on Saturday
  This delivery option is available in the following countries: Belgium, the Netherlands and Luxembourg.
  
  
• DPD Pickup Parcelshop - delivery to a nearby pickup point
  This delivery option is available in the following countries: Belgium, the Netherlands, France, Luxembourg, Germany, Denmark, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Austria, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  
  
• Bpost Parcel Locker - receive your parcel 24/7 in a Cubee parcel locker
  This delivery option is currently only available in Belgium.
  
  
• Bpost Pickup point - delivery to a nearby pickup point
  This delivery option is available in the following countries: Belgium (Bpost), The Netherlands (DHL) and France (Mondial Relay).
  
  
• Bpost World - home or office delivery outside the European Union
  This delivery option is available in the following countries: Argentina, Australia, Brazil, Chile, China, Cyprus, Hong Kong, Iceland, Israel, India, Japan, New Zealand, Norway, Russia, Singapore, Taiwan, Turkey, Switzerland, United States and the United States.
  

The shipping cost of your order depends on one hand on the country of destination and on the other hand on the weight of the parcel. Below you will find the minimum and maximum shipping cost per delivery option and per region that may apply to the delivery of your order. Deliveries with an order value higher than or equal to 125 euro will be delivered free of charge in Belgium or the Netherlands. Orders with an order value higher or equal to 175 euro will be delivered at a reduced shipping cost in many other European countries such as France, Germany, Spain, Portugal, Denmark, Finland, Estonia and Sweden.

Shipping costs:

* The specified rate applies only to home deliveries in the standard delivery area. If the delivery address is located in an area considered remote by DPD, an additional fee will be charged. You will be informed of this after placing your order. Some examples of such remote areas are (non-exhaustive): Greenland (DK), Faraör Islands (DK), Aland Islands (FI), Corsica (FR), French overseas departments and regions (FR), Crete (GR), Sicily (IT), Sardinia (IT), Texel (NL), Azores (PT), Balearic Islands (ES), Canary Islands (ES), Northern Ireland (GB), Scottish Highlands (GB),... For an up-to-date overview of the remote areas, we refer to the postcode overview published on the DPD website.

Delivery times:

Collection of my order

Retro Camera is not only a webshop but also has a physical store in the historic city centre of Ypres (Belgium)! Our shop is freely accessible from Tuesday to Saturday and is close to the French border. Come and browse through our wide range of more than 2.000 analog photo products and chat about your favorite camera and film stocks with the people behind this webshop.

If you prefer to be sure that your desired products are in stock, we offer you the possibility to reserve them online in advance. As soon as all products are available and ready for pick-up, you will be notified by e-mail. Payment for your order will then also be made in the shop using one of the following payment methods: cash, bancontact, visa, mastercard or gift voucher.

These are our store details and opening hours:

Retro Camera (Foto De Witte)
Stationsstraat 19
8900 Ypres
Belgium

Monday: closed

Tuesday: closed

Wednesday: 10:00-12:00 14:00-18:00

Thursday: 10:00-12:00 14:00-18:00

Friday: 10:00-12:00 14:00-18:00

Saturday: 10:00-12:00 14:00-18:00

Sunday: closed (open in December from 14:00-18:00)