Media Service bv, hereinafter referred to as Retro Camera, is committed to respecting the privacy of all users of its online shop and ensures that the personal information provided is treated confidentially and correctly. In this context, Retro Camera acts in accordance with the provisions of the General Data Protection Ordinance (GDPO) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data. This regulation entered into force on 25 May 2018.
The text below explains how Retro Camera processes and uses your personal data to make your shopping experience as pleasant as possible.
Who are we?
Retro Camera is the data controller.
Media Service bv
BE 0438.614.796 - RPR Ghent, department Ypres.
What are personal data?
Personal data is all data that can be traced back to you as an individual. Examples are your name, address, telephone number and your e-mail address. But also data such as your IP address, the personal customer number assigned to you and your order history are personal data.
From whom do we get this data and how do we process it?
We only process personal data of individuals or organisations that have or have had direct or indirect contact with Retro Camera, primarily (business) customers. We receive this data directly from you when you visit our website, create an account and fill in certain details or when you contact us, for example via the contact form. In certain cases we may obtain your details from other parties, but only if you have given those parties explicit permission to provide us with certain details.
What data do we collect and why?
When you place an order online with Retro Camera, we need certain information from you to be able to invoice, deliver and keep you informed about the status of your order. This information is also required for any returns, repairs or exchanges.
For this purpose we collect your name, e-mail address, delivery and billing address(es) and your (mobile) phone number. If you are a business customer, we also collect the company name and, if applicable, the VAT number of the company making the purchase.
The above information is required to execute the agreement you have concluded with us. On the basis of Belgian (tax) legislation, we must keep the data related to your order for 7 years.
All online payments other than bank transfers (via the own security system of the bank where the payment order is sent) are made via the collecting payment service provider MultiSafepay B.V. As a registered payment service provider in the Netherlands, it is under the supervision of the Dutch Central Bank. All payments are processed by the legal entity Stichting Derdengelden on behalf of MultiSafepay Internet Payments - Chamber of Commerce: 34156361 VAT: NL810178473B01. Retro Camera therefore never stores any form of payment data of its customers.
Data in your account
We store the following information in your personal account: your name, delivery and billing addresses, telephone number(s), e-mail address, date of birth (if provided), company name (if applicable), VAT number (if applicable). In addition, we also keep your order history as well as your personal wishlist.
Through the management screen of your account you can make an official request to retrieve the personal data collected by us up to that point. In addition, you also have the right to submit a request to remove your data from our database. This can also be done via the management screen of your account as soon as you are logged in. For more information you can always contact our customer service department.
Information about your contact with us
You can contact us 24/7 via various communication channels: via the contact form provided on the website, by e-mail, by phone or via a message on social media such as Facebook and Instagram.
Data that reach us via e-mail will be stored for a period of 7 years. From this communication notes about the handling of your order(s) can follow that will be kept as long as you are active with us as a customer.
When you send us a private message via Facebook or Instagram, these messages will be stored by us for a maximum of 6 months, or shorter if you deleted the message yourself earlier.
Data for a pleasant and relevant shopping experience
To ensure that you can shop online with us in the best possible way, when you visit our website we collect your IP address, information about your Internet browser, any language settings and information about the operating system settings of your computer or mobile device.
The sole purpose of the above data collection is to provide you with the most relevant shopping experience possible, such as displaying the website in your national language or adapting the website to the correct display format (desktop or mobile).
We also improve the shopping experience based on general information and sales statistics. When you view an item on Retro Camera, you will also see other items we recommend. These recommendations are based on the article or category you are currently looking at. Based on statistics, we know that customers who bought that article were also interested in the other articles. These recommendations are not personal, everyone who looks at that article sees the same recommendations. These collected data and statistics are not personalized in any way.
Data relating to social media
With whom will your data be shared?
In order to guarantee the correct delivery of your order, our logistics partners, Bpost, DPD and companies working on behalf of these mentioned logistics partners will receive your name, delivery address, e-mail address and telephone number. This information will only be used to deliver your parcel to the address of your choice, to make it available at a chosen pickup point or to offer it via a parcel locker. Contact details such as your e-mail address and telephone number will only be used by the logistics partners in the event of specific problems with the delivery of the parcel or if additional duties such as import duties are due.
Retro Camera Newsletters
When you subscribe to the Retro Camera Newsletter, your email address is securely stored in our mailing system which is managed by an external third party (Mailchimp). For the security of your data Retro Camera has entered into a processing agreement with Mailchimp which contractually ensures the security of your data on the basis of the model clauses approved by the European Commission.
We will only send you these newsletters via Mailchimp if you have given us your explicit permission to do so. Due to the entry into force of the AVG regulation, customers who were already included in the mail file, were asked on 24 May 2018 to check their registration and if necessary modify it if they do not wish to receive further newsletters in the future. You can revoke this consent at any time.
We keep track of which mails we send you, measure whether you open these mails and analyze your interaction. This way, we can be sure that we are sending you relevant information. In some cases, we also measure actions resulting from our newsletters, such as the purchase of certain products.
Where do we store your data?
We store your data within the European Economic Area ("EEA"). However, some of the data we collect may be transferred to or stored in a destination outside the EEA, for example because one of our third party service providers is based there. Where this is the case, we ensure that this is done in a secure and lawful manner.
How are your data secured?
Retro Camera takes sufficient measures to prevent your personal information from being adequately protected. Both organizationally and technically. For example, your personal details are only accessible internally by persons who have obtained permission to do so.
What rights do you have?
As a user of our website, you have a number of rights relating to your personal data. If you wish to invoke one of these rights, it is best to contact Retro Camera directly by contacting us via one of the available channels (e-mail, telephone,...) or by changing your preferences via account management on the website. Questions or requests will always be dealt with as soon as possible and at the latest within 30 days after receipt.
The following rights can be distinguished:
- Right of access and correction/correction: You have the right to access all personal data we collect from you. Any incorrect or incomplete data can be changed or deleted.
- Right to be forgotten (right of deletion): a visitor always has the right to have his data removed from our database unless these data are necessary for the execution of a contract or compliance with a legal obligation.
- Right to complain: if you believe that we have unlawfully processed your data, you have the right to complain to the Privacy Commission (Data Protection Authority).
- Right to withdraw consent: any user or visitor from whom personal data are collected has the right to withdraw his or her consent at any time when he or she has given his or her consent in the past to process these personal data.
- Right to object: you always have the right to object to the processing of your personal data if this is done without your consent and the processing does not have to take place on another basis such as the execution of a contract or compliance with a legal basis.
- Right to restrict processing: you have the right to (temporarily) stop the processing of your personal data.
- Right to transferability of data.
Under certain conditions, you have the right to obtain your personal data from us in a structured, common and machine-readable form and to transfer that data to another data controller. You can check and change your personal information and mailing preferences at any time by managing your account on the website.
What are cookies?
Cookies are small files that are stored on your computer when visiting web pages. They contain information, linked to a web browser and the specific website. Cookies consist of two components: the name and the content. They are stored in a specific folder on your hard disk with a unique ID and duration. When you return to a specific website, the cookie allows that page to recognize the visitor and build up its history. Some cookies are deleted when you leave the website; others remain on your computer as long as you do not delete them yourself.
Cookies are not active, executive software and are therefore not harmful to your computer. They are also not always of a commercial nature. Cookies are used to increase visitor convenience: by identifying visitors with a cookie, they do not have to enter the same data every time, for example login details or screen settings. In addition, cookies are used to map the surfing behaviour of visitors. Which and how many pages are visited, via which route and for how long does the visitor stay on the website? Based on these results, the website can be adjusted and the interests and needs of visitors to the site can be anticipated. This can be done by, for example, displaying personalized information to visitors.
What types of cookies exist?
A distinction is often made between two large groups of cookies:
- First party cookies: these are direct cookies. They are created by a website to make the web page function better. They control the technical part of a site, such as language selection or remembering the products from the shopping basket in a webshop. The visited website creates and places first party cookies.
- Third party cookies: these indirect cookies are created by another (third) party than the visited website and placed on your computer. They keep track of the behaviour of a surfer. Examples include social media such as Facebook or Twitter, but also Google Analytics. This is the most commonly used system to measure website visits. It is especially for these cookies that website owners, since the amended legislation of 2012, have to ask explicit permission from surfers.
The legislation of 2012 makes no distinction between first party cookies and third party cookies. The criterion there is consent. Cookies that are necessary for the proper functioning of the site do not require consent. This is the case for all other cookies.
What cookies does Retro Camera use?
Retro Camera uses both First party cookies and Third party cookies. You will be notified via an information banner on the website, when you visit our website for the first time or after a long time.
The Retro Camera website mainly uses first party cookies. These cookies are there to help improve your user experience on the site. We do this by recording certain information about the user, such as the choice of language, the pages visited and the duration of the visits. To make full use of our websites, your computer, tablet or mobile phone must accept cookies.
Retro Camera also uses third party cookies: cookies from Google Analytics.
Google Analytics is a free service from Google that collects statistics from websites and displays them in detail. This gives the website operator a clear picture of, among other things, visitor flows, traffic sources and page views. Parts of a website or entire websites can thus be adjusted according to the behaviour and interests of the visitors. It is also for this reason that Retro Camera uses the statistics of Google Analytics.
How do I manage my cookies?
You do this by adjusting your browser settings. You can choose to block all cookies or to only accept cookies from certain websites. Could blocking affect your ease of use on the Retro Camera online shop? Yes and no. If you wish to deactivate all or some specific cookies, you can also surf to our website. However, you can only surf to certain, personally tailored features of our website by accepting cookies. If you wish to avoid all cookies, there is a risk that you will not be able to place orders online. Your browsing experience will generally be less smooth if you refuse all cookies. Certain parts of the website will then not function. In other words, it is not a good idea to block cookies completely.